By Lisa Copen I had just received the third pink slip in two weeks from the lab that said my payment was passed due. Over three times I had called and my insurance company had assured me that the lab work was covered and that they would mail out a check that afternoon. This time, when I finally got a representative on the telephone, I was polite, but firm. I said that I wanted the problem taken care of immediately, and I wrote down her name and the supervisor's name. It was time to get even more assertive. When chronically ill people are assertive, is it not taken seriously? Is it assumed that we won't have the energy or stamina to fight all of the battles that we will face? When we do talk to someone in customer service, we are rarely … [Read more...]
