". . . According to my ability & judgment; I will keep them from harm & injustice." Hippocrates What type of client, customer or patient are you? When you walk through the waiting room door does the person on the other side flinch, tense, or otherwise prepare for attack? Do you disappoint, discourage, or offer a disgruntled impression? Is every statement or question voiced one punctuated by an undergirding of subtle disrespect, disinterest or distrust? What exactly is your attitude saying about you, your words notwithst&ing? It used to be that physicians had to memorize the Hippocratic oath, the most memorable line laypeople remember being, First, do not harm." Nowadays, this pledge has been updated to make more practical sense in our … [Read more...]