One of the drawbacks of trying to make phone calls to a company such as your health insurance company, is having to sit through all of the voice mail instructions that say “Press one for English” or “Press two if this is about your bill,” etc.
Now you can easily bypass these, & still get to the department that you wish to reach. Some companies or websites provide information on how to bypass voice mail altogether & simply get a human being. While this can be helpful, it also can take just as much time to actually get to the right human being in the right department.
Fonolo is an actual web service that allows you to go through the different extensions of the place you are calling online & instead of having to listen to all of the instructions, you can scan the photo menu directly . Then you click the spot you want to call.
You actually click, on the website, who you would like to talk to & then Fonolo will call your phone & connect you to that specific department.
The graphic image below makes it a bit easier to underst& how this plays out.
The service is free for consumers. You must register & then you can also save the phone numbers of the companies that you call most frequently, including any account numbers, pins, etc. There are no fees, no software that you will need to install, it works with any phone, & the number of calls you make are unlimited.
A couple of the best features I believe are the fact that:
 it creates a detailed call history for each company, with notes.
 you actually have the option to record the calls. If you are like us & trying to get detailed information about a stack of medical bills to discover what you owe, what you don’t owe, what it insurance covers, who has returned your call, & who is not this can be extremely helpful in having something to refer back to about when you call, who spoke with, & even the actual recorded message.
Fonolo was selected as one of the 50 best websites for 2009 by Time.com . We have tried it out with a few companies already & are hooked!
Let us know if this is something that you end up using & what your opinion is. Do you believe this would be a valuable asset in helping you become more organized or being able to better use your time?
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